Duo Application General Guidelines*

Application Process, Requirements and Timelines

1. Duo Property Group, LLC (“Duo”) has a non-discrimination policy as required by federal, state and/or local law and does not discriminate against any application on the basis of race, color, religion, sex, sexual orientation, national origin, marital status, familial status or source of income or any other protected class.

2. Applications will only be considered if all of our application guidelines have been followed, including but not limited to, receiving an application for all occupants who are 18 and over. Duo is not responsible for refunding any application fees for applicants who do not follow our policies. Incomplete applications may be denied.

3. Duo only accepts applications from applicants who have seen the property in person or via a video call or have sent a representative on their behalf to see the property in person.

5. Applications are valid for 60 days and can be transferred to another property that Duo manages.  

6. Rents and deposits are subject to change prior to the signing of the Rental Agreement pending screening and other factors.  

7. Listing information is deemed accurate and reliable but not guaranteed and is subject to change.

8. An application is considered complete, but not yet approved, if it includes:

  • All occupants that are 18 and over have applied sufficiently applied and provided the below information.

  • At least one occupant or a representative has viewed the property in person or via video call.

  • Sufficient proof of verifiable income. Examples include, but are not limited to, pay stubs, W2s, 1099s, tax returns, offer letters, bank statements.

  • Sufficient information to run a full criminal background and credit check.

  • Sufficient information to verify past rental history. We require Three years of residential history with reference to third party (not family or friends) landlords or property managers.

  • Sufficient information related to any/all potential pets (if pets are allowed at the property)

  • A copy of a valid government issued photo ID.

Applications are typically processed within 2 business days. This timeline greatly depends on how quickly your contacts listed for employment and your residential history respond to our request for verification. If applicant(s) do not respond within 24 hours to Duo’s request for additional information or other needs relating to the application process, the applicant(s) will be deemed to have refused to move forward with the application. If the property is located within the City of Eugene, Duo follows all Eugene guidelines related to additional time if needed for a qualified reason.

Upon approval, applicants have 24 hours to sign an Agreement to Execute and submit a holding deposit to Duo. The Agreement to Execute must be signed by all Occupants and the holding deposit must be provided via certified funds.

Once the Agreement to Execute and holding funds have been received a Duo representative will reach you to confirm receipt and provide you with the remaining tasks that need to be completed prior to signing your lease, providing the balance of your move-in funds and obtaining the keys for your new home.

OCCUPANCY POLICY

1. Occupancy is based on the number of bedrooms in a unit. (A bedroom is defined as a habitable room that is intended to be used primarily for sleeping purposes, contains at least 70 square feet and is configured so as to take the need for a fire exit into account.)

2. The general rule is two persons are allowed per bedroom. Owner/ Agent may adopt a more liberal occupancy standard based on factors such as size and configuration of the unit, size and configuration of the bedrooms, and whether any occupants will be infants.

GENERAL STATEMENTS

1. Current, positive, government-issued photo identification that allows Owner/Agent to adequately screen for criminal and or credit history will be required.

2. Each applicant will be required to qualify individually or as per specific criteria areas.

3. Inaccurate, incomplete, withheld or falsified information will be grounds for denial of the application.

4. Any applicant currently using illegal drugs will be denied. If approved for tenancy and later illegal drug use is confirmed, termination shall result.

5. Any individual whose tenancy may constitute a direct threat to the health and safety of any individual, the premises, or the property of others, will be denied tenancy.

6. All Duo properties are non-smoking.

7. All Duo properties require residents to obtain a renter’s insurance policy with at least $100,000 in liability coverage. All residents must be named on the policy and Duo Property Group, LLC must be named as an “Interested Party.” This requirement is waived for residents who qualify for a waiver under Oregon law.

8. A screening and/or credit company may be used and references may be contacted.  Applicant has a right to request additional disclosures provided under Section 606(b) of the Fair Credit Reporting Act and a written summary of your rights pursuant to 609(c) as well as a right to dispute accuracy of information provided by said companies and a complete and accurate disclosure of the nature and scope of the investigation.

9. It is the responsibility of the applicant to provide the information required on the application. Duo reserves the right to deny the application if, after making a good faith effort, information is not verifiable, is negative or unacceptable from any source.  Incomplete or false information is grounds for rejection of this application. Any information on this application that is found later to be false, is grounds for termination of tenancy.          

 

INCOME CRITERIA

1. Monthly income should be at least 3 times stated rent*, and must be from a verifiable, legal source. If applicant’s monthly income is between two and three times the stated rent, applicant will be required to pay an additional security deposit equal to one month’s rent or provide acceptable co-signers. Income below two times the stated rent will result in denial.

*If applicant will be using local, state or federal housing assistance as a source of income, “stated rent” as used in this section means that portion of the rent that will be payable by applicant and excludes any portion of the rent that will be paid through the assistance program.

2. Applicants will be required to submit verifiable proof of income, including but not limited to, pay stubs, W2s, 1099s, tax returns, offer letters, bank statements. Applicant will also need to supply a company contact that can verify employment.

RENTAL HISTORY CRITERIA

1. Three years of verifiable contractual rental history from a current unrelated, third party landlord, or home ownership, is required. Less than 3 years verifiable rental history will require an additional security deposit or acceptable co-signer.

2. More than 1 notice for nonpayment of rent will result in denial of the application.

3. More than 1 dishonored checks will result in denial of the application.

4. Rental history reflecting any past due and unpaid balances to a landlord will result in denial of the application except for unpaid rent, including rent reflected in judgments or referrals of debt to a collection agency, that accrued on or after April 1, 2020, and before March 1, 2022.

5. Rental history including three or more noise disturbances, a history of late payments or any other material non-compliance with the rental agreement or rules within the past two years will result in denial.

EVICTION HISTORY CRITERIA

Five years of eviction-free history is required except for general eviction judgments entered on claims that arose on or after April 1, 2020, and before March 1, 2022. Eviction actions that were dismissed or resulted in a judgment for the applicant will not be considered.

CREDIT CRITERIA

1. Negative or adverse debt showing on consumer credit report, including but not limited to late payments and bankruptcies, will result in denial of the application. Some properties may allow a co-signer or additional security deposits to off-set minor credit delinquencies.

2. Unpaid collections (not related to medical expenses) will result in denial of the application.

3. Some properties may have specific credit score requirements.

FAIR HOUSING LAWS

Landlord has a non-discrimination policy as required by federal, state or local law and does not discriminate against any applicant because of the race, color, religion, sex, sexual orientation, national origin, marital status, familial status or source of income of the applicant.

CRIMINAL CONVICTION CRITERIA

Upon receipt of the Rental Application and screening fee, Owner/Agent will conduct a search of public records to determine whether applicant or any proposed resident or occupant has a “Conviction” (which means: charges pending as of the date of the application; a conviction; a guilty plea; or no contest plea), for any of the following crimes as provided in ORS 90.303(3): drug-related crime; person crime; sex offense; crime involving financial fraud, including identity theft and forgery; or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of residents, the landlord or the landlord’s agent. Owner/Agent will not consider a previous arrest that did not result in a Conviction or expunged records.

If applicant, or any proposed occupant, has a Conviction in their past which would disqualify them under these criminal conviction criteria, and desires to submit additional information to Owner/Agent along with the application so Owner/Agent can engage in an individualized assessment (described below) upon receipt of the results of the public records search and prior to a denial, applicant should do so. Otherwise, applicant may request the review process after denial as set forth below, however, see item (c) under “Criminal Conviction Review Process” below regarding holding the unit.

A single Conviction for any of the following, subject to the results of any review process, shall be grounds for denial of the Rental Application.

a) Felonies involving: murder, manslaughter, arson, rape, kidnapping, child sex crimes, or manufacturing or distribution of a controlled substance.

b) Felonies not listed above involving: drug-related crime; person crime; sex offense; crime involving financial fraud, including identity theft and forgery; or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of the residents, the landlord or the landlord’s agent, where the date of disposition has occurred in the last 7 years.

c) Misdemeanors involving: drug related crimes, person crimes, sex offenses, domestic violence, violation of a restraining order, stalking, weapons, criminal impersonation, possession of burglary tools, financial fraud crimes, where the date of disposition has occurred in the last 5 years.

d) Misdemeanors not listed above involving: theft, criminal trespass, criminal mischief, property crimes or any other crime if the conduct for which applicant was convicted or is charged is of a nature that would adversely affect property of the landlord or a tenant or the health, safety or right of peaceful enjoyment of the premises of the residents, the landlord or the landlord’s agent, where the date of disposition has occurred in the last 3 years.

e) Conviction of any crime that requires lifetime registration as a sex offender, or for which applicant is currently registered as a sex offender, will result in denial.

Criminal Conviction Review Process.

Owner/Agent will engage in an individualized assessment of the applicant’s, or other proposed occupant’s, Convictions if applicant has satisfied all other criteria (the denial was based solely on one or more Convictions) as required by local, state and federal law, and:

(1) Applicant has submitted supporting documentation prior to the public records search; or

(2) Applicant is denied based on failure to satisfy these criminal criteria and has submitted a written request along with supporting documentation.

Supporting documentation may include:

  • Letter from parole or probation office;

  • Letter from caseworker, therapist, counselor, etc.;

  • Certifications of treatments/rehab programs;

  • Letter from employer, teacher, etc;

  • Certification of trainings completed;

  • Proof of employment; and

  • Statement of the applicant.

Landlord will also perform an individualized assessment if no supplemental information is received as required by any local, state or federal law.

Owner/Agent will:

(a) Consider relevant individualized evidence of mitigating factors, which may include: the facts or circumstances surrounding the criminal conduct; the age of the convicted person at the time of the conduct; time since the criminal conduct; time since release from incarceration or completion of parole; evidence that the individual has maintained a good tenant history before and/or after the conviction or conduct; and evidence of rehabilitation efforts. Owner/Agent may request additional information and may consider whether there have been multiple Convictions as part of this process.

(b) Notify applicant of the results of Owner/Agent’s review within a reasonable time after receipt of all required information.

(c) Hold the unit for which the application was received for a reasonable time under all the circumstances to complete the review unless prior to receipt of applicant’s written request (if made after denial) the unit was committed to another applicant.

PET GUIDELINES

1. Properties allowing pets will have an additional deposit and additional rent per pet.

2. Certain aggressive and/or large breeds may not be allowed at various properties. Please inquire prior to applying if you are unsure if your pet may or may not qualify.

3. We require proof of up-to-date vaccination and all pets to be spayed/neutered.

4. We require a recent photograph of your pet.

5. In addition to the above guidelines residents will be required to sign and abide by the terms and conditions of our pet agreement.

6. Duo is happy to work with residents who have emotional support animals with proper documentation. Residents will be required to sign and abide by our service animal agreement.

 

*Some owners and/or properties may have additional/different criteria. Please inquire prior to submitting an application if you have any questions.